Samsung Electronics announced free home-visit and repair program for Samsung fridge-freezers, models: RS21, RS60 and RS23. We are forwarding the complete announcement.
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At the request of Market Surveillance Agency of BiH, authorized Samsung distributor in BiH announced free home-visit and repair program for certain models of Samsung fridge-freezers.
IMPORTANT SAFETY NOTICE ON SAMSUNG RS21 FRIDGE-FREEZERS
SAMSUNG Electronics Vienna Office announced a programme to visit the homes of customers to resolve an issue identified in certain now-discontinued RS21 range fridge freezers, manufactured between March 2005 and June 2006.
SAMSUNG Electronics has decided to take this action after concluding that in a minority of cases the models’ defrost system may require repair to put right a defect in its assembly. In very rare cases, there is the potential for internal sparking to occur and in consequence, damage to the appliance.
Although the possibility of this occurring is very low, for the safety of consumers, Samsung has decided to undertake a free in-home inspection and repair programme for all affected fridge freezers. As part of the programme, Samsung will also include fridge freezers with a similar defrost system as a precautionary measure. The extended models include: RS60 and RS23.
If you own a Samsung fridge-freezer, please call the Samsung helpline on 034 358 034 or 033 476 231.
SAMSUNG is committed to providing a high level of customer care. We apologize for any inconvinience caused, and thank you for your understanding.
(Original announcement published in Dnevni Avaz, Euroblic and Dnevni list on November 16th, 2009.)
